First, a quick story to set things up: I was in my early twenties (nostalgic, dreamy sigh) and just starting a new job at an e-commerce company. The role was a customer support/sales/marketing hybrid (clearly created as some kind of cruel science experiment) and there was a lot to learn. Like, a lot.
5 Scary Onboarding Pitfalls and How to Avoid Them
Clearly communicating expectations is the only way to have them met. On top of that, it can be extremely frustrating to lack clarity around what is expected of you in a new role. One way to prevent this is to define specific success metrics early on and provide examples for people to learn from and emulate.
At Go Nimbly, we use Kiite Playbooks to document workstream stories, which help new consultants understand past work we've done, as well as any challenges or insights that will help them be more successful with their own workstreams. Using Kiite, we're able to consolidate this knowledge in a way that's organized and easily accessible.